Company Policies

This practice is committed to protecting the privacy of our patients and we comply with the Privacy Act (1988). We will ensure that our processes for the collection, storage, access and destruction of personal and health information are in compliance with our legal obligations and professional expectations. We will inform patients of their rights and responsibilities.

Prior to any collection of your personal information, we will seek and obtain your consent or that of your carer or next of kin. We will inform you of your rights and responsibilities relating to privacy. You may alter or withdraw your consent at any time. However, you must let us know if you wish to change or limit your consent.

What we collect and why

This practice collects, stores and protects the personal information of patients in order to provide patients with healthcare services. Your personal details and your condition and treatment will be kept confidential by medical and other practice staff.

We will only collect personal information related to activities necessary for us to provide care and treatment to you. This includes administrative and billing purposes, quality improvement, teaching and learning activities, and the provision of health care within the practice and by other providers we may refer you to. You are not obliged to provide us with information, and you can request to remain anonymous or to use a pseudonym. You need to understand that anonymity can affect the level of care and treatment we provide to you and we may have to decline your request if it is impractical for us to agree.

Technology-based consultations

Technology-based consultations are carried out in accordance with AHPRA Guidelines: Guidelines: Technology-based patient consultations, 16 January 2012.
Consultations will take place in a private room and will not be recorded.

For security reasons, Australian Defence Force patients can only have telephone or face-to-face consultations. No videoconference or internet technologies can be used.

Sharing your Information

Your information will not be disclosed without your permission unless the law requires it to be given to a designated person or authority, (e.g. Medicare). Your consent is obtained when you first come to this practice and will be confirmed with you from time to time. You can change or limit your consent, but you must discuss this with us.

Keeping your information safe

We will store information securely and protect it from unauthorised access, use or disclosure. We will not keep this information any longer than necessary and it will be disposed of securely. We will ensure that your personal and health information is relevant, accurate and up to date. We will endeavour to collect information directly from you, unless we are unable to do so, (e.g. in an emergency). We will make every effort to confirm with you the information collected from another source, (e.g. a family member), as soon as practicable. Each patient will have a confidential record kept of their illness and treatment, and access is limited to the professionals involved in your treatment.

All patient information is stored securely using encrypted systems and is protected from unauthorised access. Our internal network and patient management systems are safeguarded by advanced security protocols to ensure data integrity and confidentiality. We do not use any overseas external service providers to store or process personal or medical data.
Technology and Transcription Services

Some of our surgeons use voice recognition technology to assist with documentation and transcription. These services are hosted on Australian servers, and no personal or medical data is uploaded. All transcriptions are thoroughly reviewed and verified for accuracy before they become part of your medical record.
Importantly, we do not use artificial intelligence (AI) systems for clinical decision-making or the management of your care. All medical decisions are made by qualified healthcare professionals.
Requesting access to information

Access to information must be requested in writing by you. This assists us in handling all requests properly. All requests will be discussed with the treating doctor. Where access is denied or needs to be limited due to concerns about your health and wellbeing or that of another person, this will be discussed with you. Other access options, such as a review of the record with the treating practitioner, may be offered to you rather than providing a copy of the record. We will not charge you a fee to make a request for access to information; however, reasonable fees will be charged for providing the information to you (e.g. administrative time and supplies).

If you are requesting access to the information of another patient, we may not grant access without that person’s consent. This can include access to a family member’s health information. We recognise that children over the age of 15 can request that information about their health care is kept confidential. This will be managed on a case-by-case basis as assessed by the treating doctor.

Making corrections

We will provide access to the information we have collected about you, if you wish to check its accuracy. You must request access in writing. If any information is incorrect, necessary changes will be made as soon as possible.

Making a complaint

If you suspect your privacy may have been breached or you are unhappy with our response to a request for access, we ask that you speak with a practice manager or your treating doctor as soon as possible. We may request that you make your complaint in writing. This helps us investigate your concerns thoroughly.

Practice Manager
Vihara